Support
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Contact us
Email support@balote.ma. We answer within 5 business days.
To get a useful answer fastest, include your device model, the game version from Settings → About, and — if it is about a purchase — the receipt from Apple or Google.
Common questions
I bought coins but did not get them
Fully close and reopen the game. Pending purchases are re-checked on launch and usually resolve themselves. If the coins still have not arrived, email us with your receipt and we will grant them manually.
How do I get a refund?
Refunds are handled by Apple or Google, not by us.
- iOS: reportaproblem.apple.com
- Android: order history in the Google Play app
I lost my progress
If you played as a guest, progress lives only on that device. Once the app’s data is cleared or the app is uninstalled, it cannot be recovered — by you or by us. Linking a sign-in method protects it.
If you were signed in, sign in again with the same method and your progress syncs back.
Why does the game ask for notifications?
Only to tell you it is your turn in an online match, that someone joined your table, or that an offer is running. You can decline, and you can switch each category off separately in settings.
Reporting or blocking a player
During an online match, open the player’s avatar and choose Block or Report.
- Block is permanent and stops you being seated with that player again.
- Report sends us the match ID and the reason you select, plus any note you add. We review reports and may mute, suspend, or close accounts.
If a player’s behaviour is illegal rather than just unpleasant, email us directly at support@balote.ma and tell us the match ID.
How do I remove ads?
Buy the ad-removal product in the shop. It is a one-time purchase tied to your store account, and it restores on a new device when you sign in with the same account.
Privacy options
If you are in the EEA, the UK, or Switzerland, you can reopen the advertising consent form at any time from Settings → Privacy options.
Other pages
Hamza Hannad — support@balote.ma