Delete your account

You can delete your Balote account and the data attached to it at any time. You do not need the app installed, and you do not need to sign in to this page.

In the game

Open Balote.
Go to Settings → Account.
Choose Delete my account and confirm.

You may be asked to sign in again first. This is a security requirement from our authentication provider when an account has not been used recently — it makes sure the person deleting the account is the person who owns it.

Deletion is immediate and cannot be undone.

By email

If you cannot open the app — you changed device, uninstalled it, or lost access — email support@balote.ma from the address attached to your account, with the subject Delete my account.

If you played as a guest, there is no email attached to the account, and we have no way to confirm it is yours. In that case, clearing the app’s data or uninstalling the game removes the local progress; any anonymous record on our side expires on its own.

We complete email requests within 30 days and confirm when it is done.

What gets deleted

Your account and sign-in credentials
Your progress: level, experience, coins, streak, match statistics
The cosmetic items and entitlements you own
Your notification token, language, and notification preferences
Your list of blocked players

What we keep, and why

Abuse reports you filed or that were filed about you. We keep these, with your identifier replaced, because we need them to act on repeated abuse and to protect other players. They are no longer linked to you.
Purchase records. Apple and Google hold the transaction records, and tax and accounting law requires us to keep proof of sales for a set period. These are financial records, not gameplay data.
Records of ended online matches, which expire automatically on their own schedule.

Things worth knowing before you delete

Purchases are not refunded. Deleting your account does not refund coins, the ad-removal purchase, or anything else, and does not carry them to a new account. Refunds come from Apple or Google.
It cannot be undone. There is no grace period and no restore.
Guest progress is device-local. If you never linked a sign-in method, nobody — including us — can move that progress to another device.

Questions

Email support@balote.ma. See also our privacy policy.